At Ridgeworks, we source premium materials from around the globe, including Pendleton wool and authentic Peruvian Aztec textiles, to craft truly one-of-a-kind pieces.

Collaborating with talented artists, we incorporate original artistic designs into every creation. Each Ridgeworks piece tells a unique story, ensuring no two designs are ever the same.

Absolutely! We are flexible with customization and will work closely with you to find fabrics and colors that align with your vision.

While availability of certain textiles may vary, we’ll do our best to accommodate your requests and offer alternative options if needed. Visit our customs page to learn more and contact us to get started.

Yes! You can choose from our curated selection of pre-made patches or explore our collection of rare, authentic textiles, including premium options like Pendleton wool and Peruvian Aztec designs.

I’ll guide you through the process, from selecting materials to providing a custom estimate. To learn more, visit our Customs Page for details and inspiration!

The timeline for creating a custom garment varies depending on the time of year and material availability.

During the busy travel months in the summer, the availability to create completely custom garments is more limited, with timelines estimated based on our current bandwidth. In slower seasons, such as fall and winter, custom orders can often be completed more quickly due to increased availability.

When you submit your request, we’ll provide you with the most accurate timeline possible and keep you updated throughout the process. Our goal is to ensure your custom garment meets your expectations and is delivered with care.

If you have a specific deadline in mind, let us know, and we’ll do our best to accommodate it.

• Hand Wash Only: Always hand wash your Ridgeworks piece in cold water to protect the delicate textiles and natural dyes.

• Avoid the Dryer: Decorative woven textiles and Pendleton wool are sensitive to heat and will not fare well in the dryer.

• Hang Dry: Lay your piece flat on a table or hang it from a hanger to air dry naturally.

Yes, we offer free ground shipping on all orders within the United States.

For international orders, please contact us, and we will check if shipping to your location is possible and provide an estimated cost.

We accept major credit cards, PayPal, and Shop Pay for your convenience.

For custom requests, a deposit may be required. If this applies to your order, we will contact you with further details.

Shop Pay, a secure checkout service by Shopify, allows you to save your payment information for faster and more convenient future checkouts.

Orders typically arrive within 1-2 weeks (estimated 5-10 business days).

During the busy travel months in the summer, shipping times may be longer due to travel schedules.

If there is a delay with your order, we will notify you promptly and provide an updated estimated shipping window. Your patience and understanding are greatly appreciated!

Expedited shipping may be available depending on inventory and order status.

Please use our contact form to request expedited shipping. We will confirm availability, the estimated delivery timeframe, and any additional cost.

If you wish to cancel your order, please contact us within 24 hours of placing it. Orders may ship shortly after this timeframe. If your order has already shipped, please refer to our return policy for instructions on returning the item.

While we do not offer live tracking, you can request a tracking number via our contact form once your order has been processed and a shipping label created. Please include your order number in your request.

If your order hasn’t arrived within the expected 5-10 business days, please reach out to us with your order number through our contact form.

We will investigate the status of your delivery with the shipping carrier. In the event of a lost shipment, we will issue a refund or resend your order as needed.

Eligibility: Items must be returned in their original condition, unworn, and unmodified.

Timeframe: Return or exchange requests must be made within 30 days of purchase.

Return Conditions: Items must meet all eligibility criteria to qualify for a refund or exchange.

1. Visit our Contact Page and submit a return request. Specify whether you’d like a return or exchange and include the reason for your request.

2. Provide your order number and a brief description of the issue.

3. Once your request is received, we will respond as soon as possible to guide you through the next steps.

If your item arrives damaged, contact us with your order and tracking number. We will file a claim with the shipping carrier and work to resolve the issue promptly.

Depending on your preference, we will replace the item, exchange it for another, or issue a refund.

To exchange your item for a different style or size:

1. Include your exchange request in your contact message.

2. Check our website for available items, and we will confirm availability.

3. Once confirmed, we will guide you through the exchange process.

Refunds will be issued to the original payment method used for the purchase.

Customers are responsible for return shipping costs unless the item was defective or there was an error on our part. Shipping costs will be deducted from the refund or exchange amount when applicable.

We want you to love your custom piece! Each garment is crafted to last for years when cared for properly. Be sure to check out our Garment Care Instructions for tips on maintaining your piece.

If you experience any issues, such as seams coming apart or a patch becoming loose, contact us, and we’ll take care of it. Whether you need a repair or an exchange for a different size, we’re here to help.

To request a repair or adjustment, simply reach out with your order number and a brief description of the issue. We’ll provide the next steps to resolve the matter promptly.