Returns & Exchanges
Issue with your custom garment?
You’ve come to the right place.
Eligibility for Returns & Exchanges
Discover unique, handcrafted clothing and accessories at exclusive discounts.
From one-of-a-kind patchwork jackets to custom hats, this is your chance to own Ridgeworks’ wearable art on sale. Don’t miss out—styles are limited, and once they’re gone, they’re gone!
How to Initiate a Return or Exchange:
1. Visit our Contact Page and submit your return request, including whether you’d like a return or exchange and the reason for your request.
2. Include your order number and a brief description of the issue.
3. Once your request is received, I will get in touch with you as soon as possible to guide you through the next steps.
Additional Information:
- Processing Time: Returns and exchanges are processed within 5-7 business days after the item is received. Allow up to 2 weeks for your replacement to arrive.
- Exchanges: To exchange your item for a different style or size, include this request in your contact message. I’ll confirm availability and guide you through the next steps. Exchanges follow the same conditions as returns.
- Refund Method: Refunds will be issued to the original payment method.
- Shipping Costs: Customers are responsible for the cost of shipping unless the item was defective or a mistake was made on my part. This will be deducted for the refund / exchange amount.
Questions? Please submit your questions or concerns on our contact page.
I’m here to ensure you have a great experience and feel proud to wear your custom piece of wearable art.
Thank you for supporting my work and small business!
